Working at Hurst House

Safeguarding concerns had been dealt with promptly and appropriately. Medicines were administered, stored and disposed of safely.

There was a happy family atmosphere at the home. A member of staff told us, 'I definitely feel supported. We are like one big family'.

Staff received training to ensure that they had the skills they needed to support people. The training included areas specific to people's needs and covered areas such as epilepsy and schizophrenia. Staff were supported to undertake additional qualifications such as vocational qualifications.

Staff told us they felt the registered manager was approachable and they felt valued.

PRN behavioural medicines had continued to reduce and on only four occasions did PRN behavioural medicines have to be administered.