Working at Hurst Green Road
9 Hurst Green Road, Solihull, B93 8AE
Operated by Solihull Metropolitan Borough Council
4 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.3/10
Key Finding
"Supportive management, stable staffing and positive culture, but basic activities and standard training hold it back."
Safety & Risk
8/10
✓
Staff understood safeguarding and risks, made referrals when needed; medicines managed safely with audits and training
Staff Culture
8/10
✓
Staff felt supported in an open culture, enjoyed their jobs and were proud: 'I love my job and the people here'
Staffing Levels
8/10
✓
Agency staff were not used to ensure people were supported by familiar staff and rotas showed regular staff supported people
Training & Dev
6/10
✓
Staff received induction with shadowing, additional training and regular updates to keep knowledge up to date
Management
8/10
✓
Staff described the registered manager as supportive and accessible: 'I've always been able to go to (Registered Manager) with any questions, he is very supportive' and 'Doesn't lock himself away in the office, everyone knows him and he gets involved in the day to day activities'
Programmes
4/10
!
Activities included swimming, meals out, shopping, playing pool and listening to music, arranged per preferences
Points to consider
Only basic outings like swimming and shopping plus home activities like pool and music, no dedicated coordinator or special programmes so the role is mostly routine personal care
People's care plans recorded activities they had taken part in, for example, one person's records showed they had gone swimming. They had also enjoyed meals in restaurants with their relatives and shopping. Activities in the home that people enjoyed included playing pool and listening to music.
Just standard induction, shadowing and updates with no specialist courses or funded qualifications
when they had first started working at the service they had received an induction which included completing training and working alongside an experienced care worker until they were confident... Following their induction staff received additional training and regular updates
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews