Working at Huntington House
Huntington House Drive, Hindhead, GU26 6BG
Operated by Huntington House Limited
39 bedsNursing homesRehabilitation (illness/injury)
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff feel supported in a family-like culture with strong safety practices, but occasional agency staff and basic training hold it back."
Safety & Risk
8/10
✓
From 2021 targeted inspection: Staff had received training in how to use and dispose of PPE safely. The registered manager conducted regular audits of handwashing and PPE use.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: 'There's a very family feel about the place.' Staff said, 'It's a happier place since the manager came here.'
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: Sufficient staff were available to ensure people's needs were met in a timely manner and that staff had time to spend with people.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: A programme of training and supervision was available to support staff in their role and this was monitored by the registered manager.
Management
7/10
✓
Per 2018 comprehensive inspection: Staff told us they felt supported by the management team. 'There's an open door policy here with the registered manager.'
Programmes
6/10
✓
Per 2018 comprehensive inspection: The service employed a full-time activities co-ordinator and there was a varied activity programme including music, pat dog, horse visits, trips and intergenerational projects.
Points to consider
Staffing is sufficient with time to chat with residents, but some agency staff were used occasionally.
Staff were unhappy about the quality of some of the agency staff on occasions. Management listened and acted on the concerns. Things are a lot better now.
Only standard induction, Care Certificate for new staff, and refresher training, no specialist courses or funded qualifications.
Staff who were new to care also completed the Care Certificate... On-going training was provided to staff to ensure they continued to develop their skills and refreshed their knowledge.
Varied activities like pet therapy, outings, crafts and community events run by a coordinator, but no specialist innovative programmes.
Activities provided included visiting entertainers, music, bingo, crafts, trips out to local shops and visits by a Shetland pony.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews