Working at Hunters Moor Neurorehabilitation Centre

Some medicines prescribed in patch form were not always administered in line with manufacturers' guidelines... Kitchenette areas were not always clean and hygienic and kitchen utensils were routinely put into unclean water.

Most staff felt supported and received the guidance they needed to fulfil their roles through individual and team meetings. We received mixed feedback from staff about being able to raise any concerns or issues with the management team.

We saw there were enough staff to meet the needs of the people living at the home. People and staff told us staffing numbers could be improved... The registered manager told us, they were currently recruiting to fill their vacancies and booked regular agency staff to address this.

Staff training was being reviewed and completed, along with observations and competency checks to ensure staff were confident to meet people's needs. The inhouse speech and language therapist told us they had begun training staff in dysphagia.

We received mixed feedback from staff about being able to raise any concerns or issues with the management team. One said, 'If you bring stuff up, they don't like it, I just keep my mouth shut.' Another staff member told us, 'Yes, you can speak with the managers, and they listen.'

We observed people participating in activities based on their interests when they were not attending their planned therapy sessions. People were supported to have visits from family and friends.