Last updated: 10 February 2026
"Strong leadership, innovative activities programmes and supportive culture for staff, although call bells sometimes take longer to answer."
The provider had a strong proactive and positive culture of safety, based on openness and complete honesty. Staff actively listened to concerns about safety and thoroughly investigated and reported safety events. Lessons were always learnt.
Staff felt supported by the management team. Various development opportunities were available internally to all staff. The service had number of staff which were fulfilling champion roles in various areas.
The service was not using agency staff and had not done so for a long time. Staff did not raised concerns in relation to staffing levels. We received mixed feedback for people and relatives in relation to staffing levels and their responsiveness.
Mandatory training was being completed by staff as well as additional training to support with people’s individual needs. Dementia training was provided to all staff working in the home, regardless of the department they worked in.
The registered manager and management team provided leadership which was strong, inclusive, and visionary. Feedback related to the registered manager and the management team was overall very positive and complimentary.
Over three months, these interventions resulted in a 40 percent reduction in falls, improved resident confidence and sleep... The service took great pride in their Life Enrichment framework and shared with us the very positive impact various activities had on people.
Some residents mention call bells take a bit longer to answer at times, so shifts might feel busy even without agency staff.
We received mixed feedback for people and relatives in relation to staffing levels and their responsiveness... one relative told us, “Sometimes [person] feels it takes a while to respond to a buzzer but someone always does and maybe they have to prioritise sometimes.”
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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