Last updated: 10 February 2026
"An approachable manager fosters a positive culture where staff feel valued and safe, but basic activities and adequate staffing hold it back."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Medicines were administered safely.
Staff gave us mostly positive feedback. They told us they felt valued, they were spoken to with respect, felt safe and they felt listened to by the registered manager. The registered manager had an open-door policy.
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. Staff were recruited safely which included a Disclosure and Barring service check.
Staff told us, “The training is very good. I feel confident with what we are taught” and “I had a 3 week induction process and it was good”. The registered manager had oversight of training and supervisions.
Staff told us the registered manager was good, caring, walked around the home every day and spoke with staff, residents and was very approachable. The registered manager was visible across the home and was available for people, relatives and staff.
We observed handmade arts and crafts made by people which were on display in the home. People had access to games, puzzles and magazines around the home. A relative told us the home had lots of board games.
Only basic games, puzzles, crafts and board games mentioned, no activities coordinator or regular varied programme to make the role more interesting.
We observed handmade arts and crafts made by people which were on display in the home. People had access to games, puzzles and magazines around the home. A relative told us the home had lots of board games.
Staffing is adequate and safe but nothing special, no details on low agency use or stable long-serving team.
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Only standard training like induction and safeguarding, no specialist courses or funded qualifications for career growth.
Staff told us, “The training is very good. I feel confident with what we are taught” and “I had a 3 week induction process and it was good”.
AI Generated
Last inspected: May 2018
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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