Last updated: 10 February 2026
"Staff feel supported with engaging activities, but new management systems and stretched staffing at busy times need more time to improve."
Revised systems were now in place to oversee accidents and incidents. However, these systems were still relatively new and needed to be reviewed... We noted radiators in one area without covers... Medicines were administered safely... A person did refer to an incident which had happened shortly before our visit
Staff told us they now felt supported and were receiving regular support and supervision... Staff told us overall they felt supported by the management team. One staff member said, “Managers in place now are approachable"
We noted no concerns with staffing levels during our visit, but both staff and relatives mentioned that additional staffing at busy times would be beneficial. Staff also mentioned that some shifts could be a challenge when staff were off or on holiday and agency staff were supporting
Staff were aware of the provider’s safeguarding policy... Staff working with adults with a learning disability or autistic people had completed training in autism awareness. However, we asked the provider to review the training provided around learning disability and autism
A new manager had been recruited since our last visit. The manager had only recently started in post but was already knowledgeable about the service, people and staff... systems and processes required further time to be fully embedded
Since our last visit a new activities coordinator had been employed, and people were now participating and enjoying a range of regular group and individual activities... VR Headset... water the plants, play board games, play bingo... sensory garden
New manager is in place but only recently started and oversight systems need more time to fully bed in and be reliable.
A new manager had been recruited since our last visit. The manager had only recently started in post... systems and processes required further time to be fully embedded to support them to monitor the overall quality of the service
Staffing is adequate but gets stretched at busy times or when off sick, and they use agency workers for cover.
both staff and relatives mentioned that additional staffing at busy times would be beneficial. Staff also mentioned that some shifts could be a challenge when staff were off or on holiday and agency staff were supporting
Safety processes like incident tracking and some risk fixes are new and still need time to prove they work long-term.
Revised systems were now in place to oversee accidents and incidents. However, these systems were still relatively new and needed to be reviewed over the longer term... We noted radiators in one area without covers... interim measures were put in place
AI Generated
Last inspected: September 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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