Working at Hungerford Care Home

Risks to people's safety and wellbeing were not always robustly managed. Systems for monitoring this were not consistently completed or reviewed to identify possible triggers and any action required.

Staff told us that due to staffing levels and the routines of the home they did not always have time to fully support people with their care. One staff member said, 'If we give personal care to everyone, then we can't do the tea trolley in the morning, because there is just not time.'

Despite the completion of training, we found staff continued to lack understanding in some areas such as the Mental Capacity Act 2005, safeguarding and infection prevention and control.

At the time of our inspection there was no registered manager in post. A manager had begun their employment at Hungerford Care Home 3 weeks prior to our inspection and had started the process of registering with the CQC.