Working at Humfrey Lodge
Rochelle Close, Thaxted, CM6 2PX
Operated by Runwood Homes Limited
49 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Visible and approachable management builds good staff morale and safety, although training lacks specialist courses and staffing shows no stable team."
Safety & Risk
8/10
✓
Risks to people's care had been assessed with detailed plans in place for staff to follow. The registered manager investigated all incidents and signed them off... clear audit trail was visible including the actions to be taken after each incident.
Staff Culture
7/10
✓
The manager was working well with the staff team, morale was good and staff had the necessary skills to carry out their job role. Staff told us they felt the registered manager was open and inclusive, one staff member said, "[Name] is very approachable, I feel she listens and takes on board any suggestions."
Staffing Levels
6/10
✓
We found there were sufficient staff on duty to keep people safe. Feedback from relatives and staff confirmed there was enough staff.
Training & Dev
5/10
!
Staff had been trained in safeguarding, knew the signs to look for that people might be being abused and how to report any concerns. Only senior staff who were fully trained administered medicines and checks were in place to ensure staff remained competent.
Management
7/10
✓
Staff told us, "The registered manager walks around the service, so they always know what's going on" And, "The registered manager is always visible she doesn't just sit in her office."
Programmes
6/10
✓
Per 2017 comprehensive inspection: Two activity organisers were employed to provide a programme of activities on a Monday through to Friday... Activities... included, nail painting, colouring and arts and crafts... sewing, singers... bingo.
Points to consider
Just standard training like safeguarding and medicines checks, no specialist courses or funded qualifications.
Staff had been trained in safeguarding... Only senior staff who were fully trained administered medicines and checks were in place to ensure staff remained competent.
Staffing is adequate with enough on duty, but no details on stable team or easy workloads.
There were sufficient staff on duty to keep people safe. Feedback from relatives and staff confirmed there was enough staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews