Last updated: 9 February 2026
"Staff feel valued in a positive culture with good training and safe staffing, but medicines management and risk assessments need major improvement."
Medicines were not always managed safely or recorded accurately. Risks were not always being appropriately managed and risk assessments were either not in place or not readily available.
Feedback from staff and people about the management was positive. The service promoted a positive open culture and a whistleblowing procedure was in place.
Appropriate staffing levels were in place; however, staff recruitment practices required some improvement. Staffing levels were safe. People told us there are enough staff.
A variety of training courses were available for staff to complete. Staff were supported through supervisions. An induction programme was provided.
Quality assurance systems were not always robust and various records required reviewing. Feedback from staff and people about the management was positive, however, feedback from relatives was mixed.
The home had an activities coordinator who led activities for people living in the home. One person told us, 'They (staff) do my nails and we play games and do some exercise.'
Medication is not always handled or recorded safely, and key risk assessments for falls, choking, and moving people are missing or outdated.
Medicines were not always managed safely. The time a medicine was administered was not always documented for time sensitive medicines... one person that required a choking risk assessment did not have one, one person's falls risk assessment had not been completed.
Quality checks and audits often miss big problems like safety gaps and poor records.
Quality assurance systems required further improvement. Audits had not always identified the issues we found during our inspection in areas including risk, care plans and medication.
Hiring new staff sometimes skips checks on gaps in their work history.
Recruitment practices required some improving. Some care workers had gaps in employment that had not been addressed.
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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