Last updated: 10 February 2026
"Consistent staffing with long-serving dedicated staff and a supportive team, but no permanent manager and slow fixes for equipment faults hold it back."
People were protected from harm. Staff understood how to keep people safe and escalate any concerns. Accidents and incidents were recorded and reviewed to prevent a reoccurrence.
Staff who provided feedback told us they worked well as a team. Staff who provided feedback told us they felt the manager was approachable and supportive.
The relatives we spoke with were all of the view that staffing levels were good, sufficient, and consistent. ... many of the care staff were comparatively long serving and showed dedication.
Staff received training in areas that were important such as moving and handling and fire safety.
There was no registered manager in place at the service. The regional support manager was fulfilling this role temporarily.
The service employed a dedicated activities member of staff. People told us they enjoyed the activities on offer in the service. ... “We went to the pantomime before Christmas, the home organized three minibuses...”
No permanent manager in post, just a temporary regional one taking over.
There was no registered manager in place at the service. The regional support manager was fulfilling this role temporarily.
Only standard training like moving people and fire safety, no specialist courses or funded qualifications.
Staff received training in areas that were important such as moving and handling and fire safety.
Provider slow to fix issues like equipment faults, which affects safety.
the audits showed concerns had not always been addressed promptly and we found the issue with the kitchen door not closing identified two months ago was still ongoing.
AI Generated
Last inspected: December 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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