Working at Huguenot Place

Staff and managers understood their responsibilities in safeguarding people from abuse and protecting them from harm. Risks to people were assessed and the provider encouraged positive risk taking. People received their medicines as prescribed.

Staff told us the managers fostered a positive work environment and looked out for their wellbeing. They said they worked well together as part of a diverse team.

People told us there were always enough staff available to support them... The registered manager told us there was a current recruitment drive to try and ensure the provider continued to meet people’s needs through safe staffing levels.

Staff received relevant training to support them in their roles, this was a mixture of e-learning and face to face training. A member of staff said, “I’m happy with it (training) , we have the opportunity to book onto additional training.”

Staff told us the service was led by suitably competent and approachable managers. The feedback we received from staff about the registered manager was positive. A staff member said, “I enjoy working here. [The registered manager] is easy going, if you have problems, you can ask him.”