Working at HSN Care (Bricket Wood)
2-4 The Kestrels, St Albans, AL2 3YB
Operated by HSN Care (Bricket Wood) Limited
12 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Visible leadership and supportive culture with good staff morale, but staffing pressures from recent resignations mean managers cover shifts."
Safety & Risk
7/10
✓
Incidents were reported which triggered a review... Regular audits of accidents and incidents were carried out. Medicine records were accurately maintained.
Staff Culture
8/10
✓
Staff told us that morale in the service was good, and that they worked together as a team. Staff appeared relaxed and confident... due to the support they received.
Staffing Levels
6/10
✓
The service was experiencing pressures on their staffing levels... five staff had resigned... Ongoing efforts to recruit staff were in place, with managers covering the gaps.
Training & Dev
7/10
✓
Staff told us they were provided with an induction... supported to senior shift leader doing my NVQ. Staff received specific training... for PEG management.
Management
8/10
✓
Leadership was now visible and accountable across the service with staff and relatives all positive about the improvements. Staff felt supported by the registered manager who developed a supportive working environment.
Programmes
6/10
✓
Activities, of which there are many and varied... arts and crafts, watching football/sports, playing the football manager game on the iPad, using social media cooking and going on a variety of walks.
Points to consider
Staffing levels are adequate but under pressure from recent resignations over vaccine rules, with managers covering some shifts.
The service was experiencing pressures on their staffing levels. This was because five staff had resigned, refusing to receive the COVID-19 vaccine... managers covering the gaps.
Activities are varied and home-based but external trips like sailing and horse riding have not resumed yet due to caution.
relatives were frustrated with the restrictions... activities such as sailing, hydrotherapy and horse riding had not yet been planned. The registered manager... would resume these in the near future.
New staff need more shadowing time before working alone, according to relatives.
new staff would benefit for more shadowing before being left on their own... the registered manager... would review their induction process in response.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews