Working at Hoylake Cottage
Southworth House, Hoylake, CH47 5AQ
Operated by Hoylake Cottage
62 bedsNursing homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Open and inclusive management, comprehensive training and positive staff culture, but night agency staffing and medication record issues hold it back."
Safety & Risk
6/10
✓
2021 IPC inspection: Assured on all infection prevention measures including PPE, testing, admitting; per 2018: medication improvements but some record inconsistencies.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff said 'I absolutely love it' and felt empowered, positive interactions observed.
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: There were enough staff to meet people's needs, some use of agency care staff at night but reduced.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Comprehensive programme of staff training in place, induction, Care Certificate, funded qualifications, regular supervision.
Management
7/10
✓
Per 2018 comprehensive inspection: The management style was open and inclusive, registered manager approachable and responsive to feedback.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Dedicated activity coordinator provided variety including art classes, quizzes, music, minibus outings.
Points to consider
Staffing is adequate to cover shifts, but agency workers are used for some nights.
some use of agency care staff at night but this had reduced significantly (2018 comprehensive inspection)
Medication records had inconsistencies and some doses were missed.
a number of inconsistencies where records stated that all signatures were in place on the medication administration records (MARs), but then other checks showed that they weren't. One person appeared to have missed two items of medication (2018 comprehensive inspection)
Activities are regular and varied but basic like quizzes, arts, and trips, with no specialist programmes.
Activities included art classes, singing, quizzes, Bingo, and a reading group... took people on trips to the beach or local beauty spots (2018 comprehensive inspection)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2018
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews