Last updated: 9 February 2026
"Strong leadership, stable happy teams, excellent training and engaging activities, although one medicines error prompted extra checks."
Systems in place for managing medicines safely... regular medication audits... where a medicine error had occurred, additional audit practices... fully embraced 'Prosper'... proactive risk assessments and champion roles.
Staff morale was high and staff told us they loved their jobs... staff felt listened to and valued, and worked very well together as a cohesive and supportive team... family atmosphere.
Each hamlet has its own regular team of senior staff and care staff which meant people benefitted from continuity of care... happy, stable workforce who knew them very well... sufficient staff deployed on each hamlet to meet people's needs in a safe way.
The training provided to staff was of a very good quality... comprehensive induction... Care Certificate... specialist training... virtual dementia tour... pop-up workshops... regular supervision, appraisals and observations.
The registered manager was held in high regard by people, relatives and staff. They were visible and approachable and provided a positive role model for staff... she helps out. The provider was also a visible presence... took a 'hands-on' approach.
The service had won a community engagement award... chickens ('Hen Power')... intergenerational activities... imagination gym... wishing tree... three highly effective... activities staff... reminiscence villa.
There was one medication error that led to extra audits and checks being put in place.
We were made aware of a notification of a specific incident... concerns about the unsafe management of medicines. This inspection examined those risks. We found no evidence... that people were at risk of harm from this concern, and this had been an isolated incident... where a medicine error had occurred, additional audit practices had been put in place.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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