Working at Howard Court Care Home

Staff had training in safeguarding adults and were confident about raising any concerns. People's medicines were managed in a safe way. The registered manager carried out analyses of accidents and incidents, such as falls.

People, relatives and staff members told us the service was 'like a family'. Staff spoke in a respectful and sensitive way. One care worker commented, 'I really feel valued and part of a team.'

People and relatives told us there were enough staff on duty. The home had not used agency staff as there were none operating in this area. Any unexpected gaps in the rota were covered by existing staff including housekeeping staff who were trained in care.

Staff had improved access to training in care. All except three new staff members had completed training in mental capacity and dementia care. Half the staff team had completed training in managing challenging behaviour.

People, relatives and staff consistently told us that the registered manager was open and approachable. Staff said they felt able to talk with the registered manager at any time and she often worked alongside them.

The home had a sociable atmosphere and there were daily activities... Activities included... visiting musician, movie sessions, exercises, bingo, crazy golf, quizzes, church visits and trips out to local gardening centres. A music therapist provided music and exercise sessions.