Last updated: 9 February 2026
"Strong management and thorough training, but staff retention and specialist activities programmes need improvement."
Medicines were managed well, so people received their medicines as prescribed. Staff had a good understanding of their role in identifying and reporting any concerns about potential abuse. Risks to people's health and safety were managed well.
People and their relatives spoke highly of the staff and registered manager. There was an open-door policy in place which people, relatives and staff said worked very well. Staff told us they felt these [staff meetings] were useful.
Staffing was appropriate to meet people's needs and staff were visible at all times during the inspection. People told us there was enough staff.
The service provided a thorough induction programme and a wide range of on-going training. Staff received regular supervision. The registered manager told us each team leader/deputy manager was receiving additional training in... End of Life, Dysphagia, Infection Prevention, Dignity, Dementia and Tissue Viability.
The registered manager was interviewing for new staff at the time of inspection, however was very visible in the home. People gave positive feedback about the management of the service. One person said, 'The manager is fantastic.'
People had access to a good range of activities... these included; a recent visit from a local nursery... The home had also had therapy dogs... The home organised twice monthly outings on the minibus...
Staffing is adequate with staff always visible, but no info on low agency use or stable long-term team.
Staffing was appropriate to meet people's needs and staff were visible at all times during the inspection.
Activities include outings, pet therapy and nursery visits with a coordinator, but no specialist named programmes or staff trained in therapies.
People had access to a good range of activities... a recent visit from a local nursery who performed some nursery rhymes and singing... therapy dogs... twice monthly outings on the minibus.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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