Working at Housing 21 - The Watermill

People felt safe... staff understood how to protect from abuse... registered manager reviewed accidents/incidents for learning, proactive steps like 'Fruity Fridays' for UTIs... medicines received as prescribed, issues actioned.

Care staff were passionate... 'I fell in love with the place'... 'It's not like a care home here'... 'We're all here for the same reason'... relatives: 'It's a family here... absolutely fabulous'.

Care staff were given a range of training and development opportunities. Care staff were supervised effectively... provider had supported [reminiscence coordinator] in completing [specific qualification] and provided the funding.

Care staff told us, 'I like the managers. They feel very much part of the team, it's an open-door policy'... 'I love it here, it's the best place I've ever worked'... registered manager committed to driving improvements, proactive in securing community links.

Reminiscence coordinator developed unique range of activities: life-like pub, cinema, café, reminiscence room, sensory room, shop with purpose-built counter, garden competitions, Mad Hatters tea party, Galentines, community partnerships, virtual reality pilot.