Working at House of St Martin
Langford Lane, Taunton, TA2 6NU
Operated by Langley House Trust
31 bedsResidential homesHomecare agenciesSupported housing
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Staff feel supported by approachable management and are proud of the family-like culture, although staffing meets basic needs without extra time and activities lack specialist programmes."
Safety & Risk
8/10
✓
A member of staff told us that there was an open culture which enabled mistakes to be talked about so that learning could take place. “There is lots of reflective practice. It encourages you to come forward.” Risk assessments were robust and comprehensive... following out of date medication... a new system of checks was put in place.
Staff Culture
8/10
✓
Staff told us they were proud to work at the home. One member of staff said, “The whole feeling of the place has changed. It’s a great place to work.” “Clients here are amazing to work with. We give everyone time, we’re like a family.”
Staffing Levels
6/10
✓
People now felt there were enough staff to support them.” “Staff told us they felt that changes since the last inspection had meant they now had more permanent staff.”
Training & Dev
7/10
✓
In addition to mandatory training, staff were able to access training relevant to people’s specific needs. This had included training in end-of-life care and dementia. “The induction and training has been really comprehensive.”
Management
8/10
✓
Staff felt well supported by their colleagues and the current management team. One staff member said, “They've built a really good team with a much better skill set. Staff have really good knowledge and it's focused on each person. The new management team are absolutely easy to talk to. There is an open-door policy, and I feel I can go to any of the management team at any time.”
Programmes
6/10
✓
An activity worker was employed to help people to pursue their interests and try new hobbies. Pictures around the home showed people had accessed a huge amount of different social opportunities. “new garden with raised flower beds where people can do some gardening.”
Points to consider
Staff numbers are enough to meet basic needs but no word on light workloads or time for unhurried one-to-one care.
People now felt there were enough staff to support them.
Activities include a worker, gardening and outings but no specialist programmes to make shifts really varied and creative.
An activity worker was employed to help people to pursue their interests and try new hobbies... new garden with raised flower beds where people can do some gardening.
AI Generated
CQC Inspection Overview
CQC Inspection
Good
Safe
✓
Good
Effective
✓
Good
Caring
?
Not Rated
Responsive
?
Not Rated
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews