Last updated: 9 February 2026
"Managers are visible and hands-on with a family-like culture and low staff turnover, although activities are mostly routine without specialist programmes."
People were protected from harm by trained staff who knew how to keep people safe... The provider had robust recruitment procedures in place... Risks to people's safety were assessed and medicines were administered safely. The service had an open team culture that ensured that any concerns within the service were dealt with quickly.
Staff continued to feel valued, respected and involved in day to day decisions about how the service was run. One staff member said, 'I love it here, it is a joy. It's a rewarding job.' Another staff member commented that management, 'Are approachable and responsive to the needs of staff and residents... It's a great team we are like a family.'
We looked at staffing levels across the service and found sufficient numbers of staff were deployed to keep people safe and meet their individual needs. There was an open learning culture and staff felt supported in their roles. This was reflected in a low turnover of staff.
The service was focused on continuous professional development to make sure people's needs were met and staff attended additional training when required. All the staff we spoke with felt they received a good level of training and felt confident in their roles. One staff member commented, 'We have good training. No gaps.'
Managers were visible, accessible, approachable and hands on and the service had excellent vision and values that it put into practice.
People participated in regular activities that they chose and enjoyed including holidays and access to paid employment. Individual activity schedules showed people had been supported to participate in a broad range of activities and interests including walking, drama and dance.
The role is mostly routine care with some group activities like bowling, swimming and outings, but no specialist programmes or trained activities coordinator.
Individual activity schedules showed people had been supported to participate in a broad range of activities and interests including walking, drama and dance.
AI Generated
Last inspected: November 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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