Working at Horton House Residential Care Home
1 Horton Road, Gloucester, GL1 3PX
Operated by Highcleeve Limited
24 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Strong safety measures and stable staffing ensure continuity of care, but incomplete annual staff appraisals and basic activities need improvement."
Safety & Risk
8/10
✓
People were kept safe from risk of abuse or harm. Effective systems were in place to manage and monitor people's risks. Staff had a good understanding in managing people's risks such as risk of choking and falls.
Staff Culture
6/10
✓
Staff told us they had received safeguarding training and were clear about when and how they would report safeguarding concerns internally and to external safeguarding agencies. The registered manager promoted an open culture to ensure staff reported any concerns or incidents.
Staffing Levels
7/10
✓
During our assessment, we observed sufficient numbers of staff deployed to meet people’s needs and requests for support. An established staff team ensured people received continuity of care.
Training & Dev
5/10
!
Systems showed that staff training and support was being monitored to ensure staff remained current and supported in their role. Progress was being made to ensure all staff had received their annual appraisal.
Management
7/10
✓
The registered manager stated they consistently reviewed and adjusted the staff levels of the home according to people's needs. The registered manager said they worked alongside staff which enabled them to monitor the staffing levels and staff skills and act on any concerns.
Programmes
5/10
!
During our assessment, we observed people were fully engaged and enjoying the activities offered to them. The service had formed good links with the local community and invited a number of community groups into the care home.
Points to consider
Not all staff have had their yearly reviews yet, and only basic training like safeguarding is mentioned.
Progress was being made to ensure all staff had received their annual appraisal.
Activities happen but no coordinator or special programmes mentioned to make days more varied.
we observed people were fully engaged and enjoying the activities offered to them.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews