Working at Horton Cross Nursing Home

No permanent manager in place, with 5 changes in less than a year causing instability.

These changes had caused instability at the home, with 5 different managers being in post since November 2023.

High staff turnover from changing managers and fears the home might close.

“Staff are leaving to get other jobs as they are worried, we (Horton Cross) might close.” A third staff member said, “Staff are leaving because of job insecurity, it is no secret, financially the home is struggling.”

Poor oversight of care quality, with audits not up to date risking safety issues.

The previous manager had last fully completed the provider’s quality monitoring audits in March 2024. Some audits had been completed in June 2024, but not all. This meant people might be at risk of poor care and treatment.