Last updated: 10 February 2026
"Staff praised the supportive management and positive culture, but irregular supervision, basic training and no permanent nurses hold it back."
People were cared for by staff who were knowledgeable in their responsibility to safeguard people from harm. Risks to people were managed appropriately due to sufficient numbers of staff being on each shift... Medicines were managed safely.
There was a positive and inclusive culture in the service, which focused on treating people as individuals. Staff were acknowledged for their efforts which had created a positive morale amongst them, and one in which they felt able to raise concerns if needed.
The staff we spoke with indicated there were enough staff to meet people's needs effectively. They said this had improved since new staff had been employed. A staff member told us, “I do think there are enough staff now. There's been lots of new [staff] in the past three months.”
Staff also told us they received an induction and supervision although this was not always regular.
Staff were complimentary about the management team. One staff member told us, “I like them both. They are strict but in a good way. Because they care about the residents.”
There was a range of activities taking place throughout the home... Staff were attentive, offering drinks and snacks to people. Staff told us they enjoyed their work and loved caring for people. Overall, staff thought people’s needs were met and they usually had time to provide quality care to people.
Only standard induction and basic training like safeguarding, supervision is not always regular.
Staff also told us they received an induction and supervision although this was not always regular.
No permanent nurses on staff and relies on a long-term agency chef for meals.
The registered manager informed us the home currently does not have enough permanent nurses employed to provide nursing care... We spoke with the long-term agency chef who knew people's needs and preferences.
Staffing was only recently improved by hiring new staff, was an issue before.
They said this had improved since new staff had been employed. A staff member told us, “I do think there are enough staff now. There's been lots of new [staff] in the past three months.”
AI Generated
Last inspected: August 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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