Working at Horsell Lodge

People were cared for by staff who were knowledgeable in their responsibility to safeguard people from harm. Risks to people were managed appropriately due to sufficient numbers of staff being on each shift... Medicines were managed safely.

There was a positive and inclusive culture in the service, which focused on treating people as individuals. Staff were acknowledged for their efforts which had created a positive morale amongst them, and one in which they felt able to raise concerns if needed.

The staff we spoke with indicated there were enough staff to meet people's needs effectively. They said this had improved since new staff had been employed. A staff member told us, “I do think there are enough staff now. There's been lots of new [staff] in the past three months.”

Staff were complimentary about the management team. One staff member told us, “I like them both. They are strict but in a good way. Because they care about the residents.”

There was a range of activities taking place throughout the home... Staff were attentive, offering drinks and snacks to people. Staff told us they enjoyed their work and loved caring for people. Overall, staff thought people’s needs were met and they usually had time to provide quality care to people.