Working at Horkesley Manor
Nayland Road, Colchester, CO6 4ET
Operated by Stow Healthcare Group Limited
73 bedsNursing homes
Workplace Score
2.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 2.4/10
Key Finding
"Staff training provided, but heavy agency staffing, low morale, poor teamwork and lack of leadership hold it back."
Safety & Risk
2/10
✕
Systems for managing infection prevention and control (IP&C) needed to improve. Staff were not always following current national guidance and standards in relation to infection control.
Staff Culture
2/10
✕
Staff morale was low. Staff were not working as a team which was impacting on the effectiveness of care delivery.
Staffing Levels
2/10
✕
high use of temporary agency staff had impacted on the quality of the service provided. The service does not always provide enough staff who have the right mix of skills, competence or experience to support people to stay safe, and meet their needs.
Training & Dev
4/10
!
The provider did not have a system in place to assess the quality of training delivered to staff to ensure they had understood the content, test their skills, knowledge and competence to support people properly and safely.
Management
3/10
✕
Changes within the management team had led to a lack of leadership, management and oversight of the service.
Programmes
1/10
✕
No activities, engagement, or creative approaches mentioned at all. The report describes only routine personal care delivery.
Points to consider
Not enough staff on shifts with heavy agency use, so buzzers take too long to answer and everyone feels rushed.
"Buzzer, they are not all that quick but they are busy... can take up to 40 minutes when I want to go to bed."
Low morale and poor teamwork, with staff moaning about each other instead of supporting one another.
"No one works as a team. Staff work against each other, everyone moaning about each other"
Lack of strong leadership and oversight after management changes, leaving issues unaddressed.
Changes within the management team had led to a lack of leadership, management and oversight of the service.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews