Working at Hopleys House
14 Hopleys Close, Tamworth, B77 3JU
Operated by Lion Care Service Limited
5 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"A family-like culture and strong safety practices, although heavy agency staffing and only basic training hold it back."
Safety & Risk
7/10
✓
People were supported by staff who recognised and reported the risk of abuse. People's risks were assessed, monitored and managed.
Staff Culture
7/10
✓
Staff we spoke with described the people and staff as 'a family' and explained how they worked to include people in their everyday routines.
Staffing Levels
5/10
!
Whilst people were supported by mostly agency staff, the provider ensured people received consistent care as the agency staff members only worked at Hopleys House.
Training & Dev
6/10
✓
Staff received an induction when first employed and completed training in a range of topics. Staff also completed The Care Certificate.
Management
6/10
✓
People and staff confirmed the registered manager and deputy manager were approachable and visible within the home.
Programmes
6/10
✓
We found 1 person attended swimming sessions and discos. They had different trips out including the zoo, the cinema and shopping.
Points to consider
Staffing relies mostly on agency workers, even though they are consistent and the home is recruiting them permanently.
Whilst people were supported by mostly agency staff, the provider ensured people received consistent care as the agency staff members only worked at Hopleys House. The provider was also in the process of recruiting the agency members of staff to permanent.
Only standard training like the Care Certificate and induction, no specialist courses or funded qualifications mentioned.
Staff received an induction when first employed and completed training in a range of topics. Staff also completed The Care Certificate.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews