Last updated: 10 February 2026
"Staff feel supported with positive activities, but weak leadership, training gaps and stretched staffing hold it back."
Medicines were not safely managed, and we found discrepancies in medicine stock... safeguarding concerns were not always promptly identified.
Staff felt supported in their roles and the provider promoted staff well-being.
feedback from both staff and people using the service indicated that staffing levels were not consistently adequate, particularly during nights and weekends.
The provider’s training matrix showed that not all staff had received the necessary training to carry out their roles effectively.
The registered manager did not demonstrate the necessary leadership skills to ensure the service was safe and well-managed.
positive feedback on the activities co-ordinator, and the various activities available... music-based activities and quizzes.
Leadership has serious failings with no effective oversight of risks or quality.
The registered manager did not demonstrate the necessary leadership skills to ensure the service was safe and well-managed.
Staff training has big gaps so not everyone is equipped for their roles.
not all staff had received the necessary training to carry out their roles effectively. This placed people at risk of receiving unsafe care.
Staffing feels stretched at nights and weekends with some agency reliance.
staffing levels were not consistently adequate, particularly during nights and weekends... Staff are very rushed, and they don't have time to do things.
AI Generated
Management Quality
Well-led: Inadequate
Direct feedback from current and former employees

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