Working at Hope Manor Residential Home

Systems were in place to help safeguard people from abuse and avoidable harm. Staff knew who to report any concerns to and were confident these would be acted upon.

Staff said they were supported in their role and the team worked well together.

There was a stable staff team to ensure people were supported consistently by staff who knew them.

Staff completed an induction and received relevant training to perform their roles and help meet people's needs. They updated their training and attended refresher courses.

Staff told us management were supportive and approachable.

People we spoke with were complimentary about the activities coordinator. They described them as being 'motivational' and 'good fun'.