Working at Hope Lodge Care Home
98 Farley Hill, Luton, LU1 5NR
Operated by Naizrah Care Ltd
3 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff feel well supported in a positive culture with a hands-on approachable manager, but activities are basic without special programmes or coordinator."
Safety & Risk
6/10
✓
Medicines were managed safely. Staff understood how to support people with the risks they could experience... improvements needed to a person’s care plan regarding how to support them with associated risks.
Staff Culture
8/10
✓
Staff told us they were well supported. One staff member said, 'Working here is like heaven.'
Staffing Levels
6/10
✓
The provider made sure there were enough qualified, skilled and experienced staff... People were supported by a long standing and stable staff team who knew peoples’ preferences.
Training & Dev
6/10
✓
A staff member said, 'The training is good, and we are up to date with supervisions.'
Management
7/10
✓
The registered manager took a very hands-on approach and supported people directly alongside the staff team. A staff member said, '[Registered Manager] is a very approachable person.'
Programmes
4/10
!
People’s independence was promoted in areas such as food preparation and cleaning. A person told us they were looking forward to cooking with the staff team.
Points to consider
Just basic things like cooking together and food prep, no activities coordinator or special programmes to vary the workday.
People’s independence was promoted in areas such as food preparation and cleaning. A person told us they were looking forward to cooking with the staff team later in the day and that they enjoyed doing this.
Staffing is adequate and stable, but no details on easy workloads or no agency staff.
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Only everyday training and supervisions, nothing specialist or for career growth.
A staff member said, 'The training is good, and we are up to date with supervisions.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews