Working at Hope House
Rishton Road, Accrington, BB5 5PN
Operated by DHCH14 Limited
42 bedsNursing homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Staff feel valued and part of a good team with risks well managed, but lacks details on staff retention and specialist training."
Safety & Risk
7/10
✓
Risks to people's health, safety and welfare were managed well. Staff understood their responsibilities to protect people from the risk of abuse.
Staff Culture
7/10
✓
Staff told us they felt valued, listened to, enjoyed working at the service and were part of a good team.
Staffing Levels
6/10
✓
There were sufficient numbers of staff on duty to be able to meet people's needs in a timely manner and to spend time with people throughout the day.
Training & Dev
6/10
✓
Staff received the induction, training and supervision necessary for them to be able to deliver effective care. The registered manager told us the provider had recently invested in an 'App' based training service.
Management
7/10
✓
Staff told us they felt valued, listened to, enjoyed working at the service and were part of a good team.
Programmes
6/10
✓
There was a range of activities available to people, with a weekly timetable on display in the dining room area. We spoke with the activities coordinator.
Points to consider
Staff numbers are enough to meet needs and chat with residents, but no details on staff staying long-term or agency cover.
There were sufficient numbers of staff on duty to be able to meet people's needs in a timely manner and to spend time with people throughout the day.
Training includes induction, supervision and a new app for e-learning, but no specialist courses or funded qualifications.
Staff received the induction, training and supervision necessary for them to be able to deliver effective care. The registered manager told us the provider had recently invested in an 'App' based training service.
Varied activities run by a coordinator with a weekly timetable, but no specialist programmes or innovative therapies.
There was a range of activities available to people, with a weekly timetable on display in the dining room area. We spoke with the activities coordinator.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews