Working at Hope Green Residential Home

No permanent manager for months, so leadership feels unstable and oversight is weak.

There had been no manager in post for over 3 months which impacted on the consistency of agreed aims and ambitions for the service.

Not enough staff deployed properly, call bells take ages to answer especially weekends.

We observed people were left waiting for a long period of time for their call bells to be answered and one person told us, 'The Staff can be busy and if I use the buzzer, it can take 5 minutes, 20 minutes or half an hour'

Training gaps for mandatory topics like safeguarding and no specialist training for dementia or diabetes.

Not all staff had up to date training. Staff training records did not demonstrate all staff had received safeguarding training. staff did not receive specialist training such as diabetes training.