Working at Hooklands Care Home
West Bracklesham Drive, Chichester, PO20 8PF
Operated by Hooklands Limited
27 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Approachable management and strong safety create a positive culture, but uncertain staff retention and basic training hold it back."
Safety & Risk
8/10
✓
People were safeguarded from situations in which they may experience harm. Staff knew how to identify potential harm and report concerns. People received their medicines safely from staff trained to administer them.
Staff Culture
7/10
✓
The culture of the service was positive, and people, relatives and staff were complimentary of the management and provider. Staff felt able to speak to any of the management team... We observed a pleasant and friendly atmosphere.
Staffing Levels
6/10
✓
There were enough staff on duty. A review of staff rotas showed that staffing hours were consistent and provided a mix of staff skills.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff had completed a dementia awareness course, infection prevention, basic life support, moving and handling, safeguarding, equality and diversity.
Management
8/10
✓
Staff are listened to by the registered manager and they (the provider) phones every day and comes in regularly to ask how things are going. And 'Very approachable and nice. Always available. Can't fault them at all.'
Programmes
6/10
✓
Per 2019 comprehensive inspection: People were provided with opportunities to engage in a range of meaningful activities... bingo, floor games and quizzes. We do get out to the pub, to the cafe and to the duck pond, staff take us. Observed singing session.
Points to consider
Staff numbers are enough day to day, but no word on keeping staff long-term or using hardly any agency workers.
There were enough staff on duty. A review of staff rotas showed that staffing hours were consistent and provided a mix of staff skills.
Only standard training like dementia awareness and moving people, no specialist courses or paid qualifications.
Per 2019 comprehensive inspection: Staff had completed a dementia awareness course, infection prevention, basic life support, moving and handling, safeguarding, equality and diversity.
Some regular activities like bingo, quizzes and outings with a coordinator, but nothing creative or special to vary the job.
Per 2019 comprehensive inspection: The entertainment is quite good, like visiting musicians. We play bingo, floor games and quizzes. We do get out... to the pub, to the cafe and to the duck pond.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews