Last updated: 9 February 2026
"Stable long-term staff and strong safety practices shine, with good training, but leadership and culture lack hands-on support and team spirit."
Staff completed safeguarding training and demonstrated an understanding... Risk assessments and associated care plans were consistent and up to date... People were enabled to take positive risks and were involved in the planning
A staff member said we have extra time to do this... they will listen to us... Relative said they are always having courses there, in house courses. I think they keep up to date well
Many staff had worked at the service for a long time which meant people benefited from consistent care... We observed there were enough staff to support people. Staff had time to spend with people on an individual and social basis
New staff completed an induction period and the Care Certificate... monitored through competency checks and supervisions... registered manager sourced additional training in response to people’s changing needs
The registered manager had an open door policy... staff member said we can ask registered manager for courses they will see if there is a course we can do
There was a range of planned activities... observed a person enjoyed watching the ballet with a staff member, whilst other people joined in with a sing-a-long and exercises... quiz took place... trip out to the local garden centre, people went out usually twice a week
Manager responds well to requests for training and changes but no strong staff comments on feeling well supported or hands on leadership.
With training, if we are partially interested in anything, we can ask [registered manager], they will see if there is a course we can do
Staff give some positive comments on being listened to but nothing about high team spirit or feeling valued as a team.
after we do our job, we have a small meeting, like a handover and we talk with colleagues and nurses... they will listen to us
Varied group activities and weekly outings add some interest but no activities coordinator or specialist approaches to make the job more fulfilling.
There was a range of planned activities for people to join if they wished... sing-a-long and exercises... quiz... people went out usually twice a week
AI Generated
Last inspected: March 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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