Working at Honeysuckle Cottage
The Street, Norwich, NR12 9RF
Operated by Mrs Jennifer Grego
4 bedsResidential homes
Workplace Score
4.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.3/10
Key Finding
"Staff feel supported in a positive atmosphere with good training, but no dedicated manager and safety issues with medicines hold it back."
Safety & Risk
3/10
✕
Medicines were not always managed safely. Medicines which were prescribed to be given 'time specific', were not always administered at the correct times. Radiators were uncovered and even though the service had 'touch tests' in place, we were concerned whether these were adequate to mitigate the risk of potential burns to people.
Staff Culture
6/10
✓
Staff said that the manager was supportive and approachable. Staff said they felt supported by the manager and a staff member said, 'It is a great place to work with a really positive atmosphere.' Staff were positive about leadership, staff said that morale was good within the team.
Staffing Levels
5/10
!
The provider ensured there were sufficient numbers of suitable staff. 2 staff files were reviewed. Two of these did not have a staff photograph and one staff file had gaps in the employment history, however we raised this with the manager and were assured that these records would be addressed and completed.
Training & Dev
5/10
!
Per 2017 comprehensive inspection: Staff received suitable training and support to provide care that met people's needs. Records showed that most staff training was up to date. The provider had a mandatory training programme which included training on managing behaviour that some people could find challenging and autism awareness.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. The manager at the time of the inspection was overseeing multiple services. This led to lack of oversight in relation to the quality assurance and governance systems in place.
Programmes
3/10
✕
Activities were not always tailored to suit the needs of the people. Activities were not always personalised and wishes were not explored. An activity board was in place but not in use at time of the inspection.
Points to consider
No permanent manager in post and current one splitting time across multiple homes means less focused leadership and oversight.
At the time of our inspection there was not a registered manager in post. The manager at the time of the inspection was overseeing multiple services. This led to lack of oversight in relation to the quality assurance and governance systems in place.
Medication not always given on time and risks like hot radiators not fully managed make the job more stressful with higher chance of incidents.
Medicines which were prescribed to be given 'time specific', were not always administered at the correct times. Radiators were uncovered and even though the service had 'touch tests' in place, we were concerned whether these were adequate to mitigate the risk of potential burns to people.
No activities programme or coordinator means the role is mostly routine personal care with little variety.
Activities were not always tailored to suit the needs of the people. Activities were not always personalised and wishes were not explored. An activity board was in place but not in use at time of the inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2024
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
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