Working at Honeybrook House
Honeybrook Lane, Kidderminster, DY11 5QS
Operated by Accomplish Group Limited
10 bedsResidential homes
Workplace Score
4.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.3/10
Key Finding
"Good training and a supportive team culture, but high staff turnover, safeguarding gaps and weak management oversight hold it back."
Safety & Risk
3/10
✕
Although not all people were free to leave, there were no Deprivation of Liberty Safeguards (DoLS) regarding this restriction. This meant people were unlawfully restrained. When safeguarding investigations resulted in action plans, these were not always completed within the timeframe.
Staff Culture
6/10
✓
Staff told us there was good communication between them and the registered manager... There's good communication to an extent and there's teamwork too. They are available to help at every point and provide support even to staff.
Staffing Levels
3/10
✕
Per 2019 inspection: there had been a high turnover of staff recently... regular agency staff were used where possible to ensure they had sufficient staff to meet people's needs.
Training & Dev
5/10
!
Staff had been provided with training on how to recognise and report abuse and they knew how to apply it. Staff told us they received training in administration of medicines and had their competency assessed.
Management
4/10
!
further improvements were needed to ensure that systems are effective to ensure people’s records were suitably maintained and monitored. Advice from other professionals was not always followed.
Programmes
4/10
!
Per 2019 inspection: there were regular swimming and bowling trips arranged. People had interesting things to do and had access to the community.
Points to consider
Safeguarding processes have gaps like missing legal paperwork for restricting residents freedom and slow fixes after concerns are raised.
Although not all people were free to leave, there were no Deprivation of Liberty Safeguards (DoLS) regarding this restriction. This meant people were unlawfully restrained. When safeguarding investigations resulted in action plans, these were not always completed within the timeframe specified by the provider.
High staff turnover and regular agency use mean the team is not stable even if shifts get covered.
Per 2019 inspection: Relatives told us there had been a high turnover of staff, but there were always enough staff... regular agency staff were used where possible.
Management oversight is weak with records not kept up to date and expert advice sometimes ignored.
The provider’s action plan following a safeguarding incident stated they would be reviewing all people’s mental capacity assessments. However, during our assessment we found that most of mental capacity assessments had not been reviewed. Advice from other professionals was not always followed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2024
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews