Working at Honeybourne House

Staff say there are not enough of them on shift to meet everyone's needs, leaving some people without interaction for long stretches.

Staff consistently told us there were not enough staff on shift to meet people’s needs. Comments included 'No, I do not feel there are enough staff,' 'There are times when things are going on and 2 staff have gone out and that leaves 2 on the floor'

Staff did not always spot or report possible abuse or neglect concerns properly, which put people at risk.

Staff did not always identify allegations of abuse or make referrals in line with the providers policy and procedures. For example, staff failed to recognise and report possible institutional abuse/neglect

Supervisions are delayed or infrequent, so staff are not getting the regular support and feedback they need.

Staff did not always receive regular supervision. The deputy manager said, 'We had quite some severe delays with supervision'... A staff member said, 'I have not had a supervision this year'