Last updated: 10 February 2026
"Staff feel supported with improved morale and varied activities, but gaps in turning people and safeguarding concerns under investigation weaken safety."
Repositioning charts to reduce the risk of skin pressure damage had not been completed in a timely manner... significant gaps identified; concerns... in relation to a number of safeguarding incidents... currently being investigated.
Staff told us they felt supported by senior staff; 'morale has improved and we can definitely meet people's needs.'
Concerns had been raised about staffing levels... the provider had increased staffing levels... A staff member told us, 'There is enough now, it has got much better.'
Staff had received training for safeguarding, and this was updated regularly; the manager had delivered additional training for staff in repositioning.
A new manager had been appointed who was in the process of registering with CQC; a staff member told us, 'It has been hard, and this has been my third manager, but things are much better now.'
People were supported to take part in a variety of activities such as afternoon tea parties, knitting, baking, aromatherapy events, games, movies and outside entertainers; 'they do go out every week usually as well.'
Gaps in turning people over to prevent pressure sores and some safeguarding concerns still under investigation make safety shaky.
Repositioning charts... significant gaps identified in repositioning charts. Concerns had been identified by the local authority in relation to a number of safeguarding incidents. These were currently being investigated by the relevant safeguarding authority.
Recent short staffing and heavy agency use after vaccine-related staff losses made workloads tough, even though improved now.
Staff told us they had gone through a difficult period where agency staff usage had increased... 'It is better now, but was hard recently as we lost staff that were not vaccinated.'
Manager turnover with a new one just starting and still registering means leadership has not been steady lately.
A new manager had been appointed who was in the process of registering with CQC. A staff member told us, 'It has been hard, and this has been my third manager.'
AI Generated
Last inspected: March 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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