Working at Homewards Limited - 48 Leonard Road

Risk assessments had improved and were now more detailed. People's risks were assessed regularly in a person-centred way. People were protected from abuse and poor care.

Staff felt respected, supported and valued. Staff felt able to raise concerns without fear of retribution. One staff member told us, '[Registered manager is] very helpful, always available.'

The service now had enough appropriately skilled staff to meet people's needs and keep them safe. A relative told us, 'Always have enough staff.'

People received care from trained staff... Managers ensured that staff had relevant training, regular supervision and appraisal. This included training in positive behaviour support.

People's representatives and staff spoke positively of the new registered manager and the positive changes they had made to the care provided. The registered manager was visible in the service and approachable for people and staff.

People had access to a range of meaningful activities... Each person had their own pictorial timetable which included a variety of indoor and outdoor activities. Examples... feeding ducks in the park, using the park's open gym, gardening, swimming, visiting farms.