Last updated: 9 February 2026
"New manager drives positive changes and staff feel respected and supported, but staffing lacks low turnover or minimal agency use and activities lack a dedicated coordinator."
Risk assessments had improved and were now more detailed. People's risks were assessed regularly in a person-centred way. People were protected from abuse and poor care.
Staff felt respected, supported and valued. Staff felt able to raise concerns without fear of retribution. One staff member told us, '[Registered manager is] very helpful, always available.'
The service now had enough appropriately skilled staff to meet people's needs and keep them safe. A relative told us, 'Always have enough staff.'
People received care from trained staff... Managers ensured that staff had relevant training, regular supervision and appraisal. This included training in positive behaviour support.
People's representatives and staff spoke positively of the new registered manager and the positive changes they had made to the care provided. The registered manager was visible in the service and approachable for people and staff.
People had access to a range of meaningful activities... Each person had their own pictorial timetable which included a variety of indoor and outdoor activities. Examples... feeding ducks in the park, using the park's open gym, gardening, swimming, visiting farms.
Staffing is now adequate with enough staff on duty, but no details on low staff turnover or minimal agency use to make workloads really easy.
The service now had enough appropriately skilled staff to meet people's needs and keep them safe. A relative told us, 'Always have enough staff.'
Activities are varied day trips and gardening from personal timetables, but no dedicated coordinator or specialist creative programmes.
Each person had their own pictorial timetable which included a variety of indoor and outdoor activities. Examples of people's chosen outdoor activities included, feeding ducks in the park, using the park's open gym, gardening, swimming, visiting farms.
AI Generated
Last inspected: November 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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