Working at Homestead House
281 St Faiths Road, Norwich, NR6 7BQ
Operated by Homestead House Limited
21 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Staff feel valued and supported with strong safety and good teamwork, but housekeeping shortages mean care staff do cleaning and activities remain basic."
Safety & Risk
8/10
✓
The service had never had a COVID-19 outbreak and the robust procedures in place, and the staff's commitment and diligence, had contributed to this. (2022)
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: A staff member told us they loved working at the home, they said, 'I think we have good team work with permanent staff.' Staff said that the registered manager was approachable.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: There were enough staff on duty to support people safely and we saw that they had the skills to meet people's needs.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: The training matrix showed that staff were up to date with training required by the provider. Staff members received supervision as individual meetings.
Management
6/10
✓
Staff told us the provider had supported them throughout the pandemic and that they felt valued through particularly difficult times. They received regular training, supervisions and staff meetings as well as access to emotional support. (2022)
Programmes
4/10
!
Per 2019 comprehensive inspection: All care staff were responsible for organising things for people to do each day. A programme of these activities was available on noticeboards around the home.
Points to consider
Staff numbers are enough to cover care safely but care staff also have to do cleaning when housekeeping is short-handed.
There were not enough housekeeping staff to make sure all areas of the home were kept clean. Care staff told us that they put the care of people first, they tidied people's rooms but they did not always have time to clean rooms. Per 2019 comprehensive inspection.
Only basic group activities organised by care staff themselves, no dedicated coordinator or special creative programmes.
All care staff were responsible for organising things for people to do each day. A programme of these activities was available on noticeboards around the home and people were encouraged to take part. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews