Working at Homeside
6 Great North Road, Welwyn, AL6 0PL
Operated by Candour Care Services (Homeside) Limited
8 bedsResidential homes
Workplace Score
7.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.7/10
Key Finding
"Supportive manager, stable staffing without agency use, and staff feeling valued, although activities lack a dedicated coordinator and training misses career development."
Safety & Risk
8/10
✓
The provider had effective systems to help protect people from the risk of harm or abuse. People's medicines were managed safely... Incidents and accidents were recorded, investigated and reviewed.
Staff Culture
8/10
✓
Staff were happy in their role and told us they felt valued and their contributions were appreciated. Staff told us they worked in a supportive team.
Staffing Levels
8/10
✓
The service did not use any agency staff. Staff told us there were enough staff deployed to provide safe and effective care for people.
Training & Dev
7/10
✓
Staff received training and refresher updates in basic core areas as well as training specific to meet the needs of the people they supported. There was a programme of staff supervision.
Management
8/10
✓
Staff praised the registered manager for being supportive and always available to help.
Programmes
6/10
✓
People were supported to engage in activities away from the service including music therapy, going for walks, using the hydrotherapy pool and going on holidays. The service embraced the principles of Active Support.
Points to consider
Activities include outings and music therapy but no dedicated coordinator or specialist therapeutic training for staff to make the role more varied.
People were supported to engage in activities away from the service including music therapy, going for walks, using the hydrotherapy pool and going on holidays.
Training covers core skills and needs-specific courses plus supervision but no funded qualifications or clear career development paths.
Staff received training and refresher updates in basic core areas as well as training specific to meet the needs of the people they supported.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews