Last updated: 10 February 2026
"Supportive culture where staff feel confident to speak up and varied activities, but gaps in training, staffing shortages and medicine errors hold it back."
Errors were found on medicine administration records (MAR)... no processes in place for capturing lessons learned... some risks had not been identified and some care plans did not have risk assessments.
Staff told us, 'I’m confident to speak with managers.' 'They are approachable and I can ask anything. Very accommodating.'
Relatives said, 'From 2pm till bedtime there are only 2 carers on duty. It can impact mum’s care' and appointments cancelled due to no staff available.
No records kept of the induction process... some staff told us they had not received all training modules... no staff said they had completed end of life training.
Staff told us that the registered manager was approachable but not always available. Most relatives told us that the registered manager was not visible.
There is an activities lady... singer on a Wednesday, sometimes go out to the dementia café... bingo up the road... go out to the shops.
Gaps in staff training like no end of life training done here and missing mental capacity modules with no induction records.
some staff told us they had not received all training modules. One had not completed mental capacity training and no staff said they had completed end of life training. There were no records kept of the induction process
Not enough staff in the afternoons and evenings like only 2 carers from 2pm to bedtime which can delay care or cancel appointments.
From 2pm till bedtime there are only 2 carers on duty. It can impact mum’s care as she needs assistance to the toilet. No staff were available to take them to the appointment so it had to be cancelled.
Medication record errors and no system to learn from accidents like falls so risks keep happening.
Errors were found on medicine administration records (MAR)... no system for capturing lessons learned... some people had experienced several falls... little had been done to find out why
AI Generated
Last inspected: February 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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