Last updated: 9 February 2026
"Staff feel supported with a positive culture and strong safety practices, but activities lack structure without a dedicated coordinator."
Improvements had been made in the management of people's medicines... Potential risks... had been assessed... guidance in place... Incidents and accidents had been recorded. These had been analysed... action had been taken... Staff understood their responsibilities to safeguard... confident the manager would report...
There was a positive culture within the service... Staff attended regular meetings... they felt supported and involved... 'We are asked our opinion...' There was an open and transparent culture within the service.
There were sufficient staff to support people in the way they preferred. Staff told us there was enough staff and they were able to support people when they needed it. Per 2019: permanent staff covered sickness and annual leave, so that people had a consistent staff group.
Per 2019 comprehensive inspection: Staff received training appropriate to their role including topics specific to the people they support. Staff received formal supervision to discuss their practice and development.
The manager worked with staff to support people, this enabled them to identify any issues immediately. Staff told us they felt supported and involved in the service. One staff told us, 'We are asked our opinion and involved in developing the service.'
Per 2019 comprehensive inspection: People had the opportunity to take part in activities they enjoyed and attend groups in the community. The registered manager had introduced a 'skills afternoon'... observed people being supported to make sausage rolls.
No activities coordinator or structured programme, so the role is mostly routine personal care plus occasional cooking sessions and outings to community groups.
Per 2019 comprehensive inspection: People had the opportunity to take part in activities they enjoyed and attend groups in the community. The registered manager had introduced a 'skills afternoon'... observed people being supported to make sausage rolls.
Only standard training and supervision, no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: Staff received training appropriate to their role including topics specific to the people they support. Staff received formal supervision to discuss their practice and development.
Staffing is adequate with permanent staff covering absences, but nothing special like long team stability or extra staff for unhurried care.
There were sufficient staff... Staff told us there was enough staff... Per 2019: permanent staff covered sickness and annual leave, so that people had a consistent staff group.
AI Generated
Last inspected: April 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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