Working at Homelands Nursing Home
Horsham Road, Cowfold, RH13 8AJ
Operated by Medicrest Limited
50 bedsNursing homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Staff feel valued with sufficient staffing, relevant training and varied activities, although new management is still settling in and some risk assessments are inconsistent."
Safety & Risk
4/10
!
We identified instances where risk assessments and care records were inconsistent or not updated with professional’s advice... Environmental risks were not always assessed, for example, the stairwell gate had been removed without assessments.
Staff Culture
6/10
✓
A staff member commented... “Of course I do feel valued. It’s not just the manager or deputies, the owners did everything to improve things, and we realised they do care about us (staff).”
Staffing Levels
6/10
✓
We observed there were enough staff to safely meet people’s needs and spend time with them. A relative commented, “Staffing levels are good. There’re some changes of staff to the Coach House.”
Training & Dev
6/10
✓
Staff now received relevant training and supervisions were held to assess their knowledge. Staff told us they welcomed the additional training and their practice was also observed to explore additional training needs.
Management
4/10
!
The service was in a transitional period with a new management structure in place, they were supported by an external consultant. While visible leadership and staff engagement had improved, governance systems were not yet embedded.
Programmes
6/10
✓
People now had a full schedule of activities to attend if they wished... There’s plenty of activities. They have balloons, scarves and music going. They have holy communion... bingo and dominoes. Singers come in. There’s a good variety.”
Points to consider
New management team still settling in, so checks and audits not fully running yet.
governance systems were not yet embedded. Internal audits were planned but had not commenced at the time of inspection, this limited the provider’s ability to proactively identify and address where systems required review
Some risk assessments missing details or professional advice, and environmental checks not always done.
risk assessments and care records were inconsistent or not updated with professional’s advice. Daily notes did not always echo the guidance in care plans... Environmental risks were not always assessed, for example, the stairwell gate had been removed without assessments
No internal checks on medication handling yet, relying on external audits.
Medicines audits were completed by external providers; however, we were unable to see evidence of the service completing regular checks to ensure staff kept people safe when using medicines
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews