Last updated: 10 February 2026
"Stable staffing and a supportive family-like culture for staff, but no permanent manager in place."
Per 2020: We were assured that infection control measures... reduced the risks... robust measures in place. Risk assessments related to manual handling and falls... appropriate. Per 2019: Medicines... administered appropriately; incidents... thoroughly investigated.
Staff told us they felt supported and fed back positively about the deputy manager... '[Deputy manager] has good communication. She is very helpful and encourages us to take part'. Per 2019: 'It's lovely because it's like a family' (2020 and 2019 reports).
Per 2019 comprehensive inspection: People and staff told us that staffing levels were appropriate and during the inspection we observed that there were sufficient numbers of staff deployed to support people safely. Use of agency staff was rare.
Per 2019 comprehensive inspection: The training matrix confirmed that the provider's mandatory training was up to date. Staff told us that their training met their needs and that there was opportunity to undertake further training if they wanted to.
There was no registered manager in post at the time of the inspection, however the deputy manager was acting-up in the interim with additional support from the provider. (2020 targeted inspection)
Per 2019 comprehensive inspection: People were encouraged to take part in a range of activities... This included creating artwork, gardening, karaoke evenings and celebrations of events such as Easter, Halloween and Christmas.
No permanent manager right now, the deputy is stepping up with support from head office.
There was no registered manager in post at the time of the inspection, however the deputy manager was acting-up in the interim with additional support from the provider.
Only standard mandatory training, no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: The training matrix confirmed that the provider's mandatory training was up to date. Staff told us that their training met their needs and that there was opportunity to undertake further training if they wanted to.
Activities are basic like art, gardening, singing and parties, no special innovative programmes.
Per 2019 comprehensive inspection: People were encouraged to take part in a range of activities as much as they wanted to. This included creating artwork, gardening, karaoke evenings and celebrations of events such as Easter, Halloween and Christmas.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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