Last updated: 10 February 2026
"Staff praised the approachable manager and described close team support with pride in their work, although basic activities and occasional staffing shortages hold it back."
Robust safeguarding, risk assessments, and incident learning, with medicines mostly safe though minor blood thinner assessment gap addressed on site: 'People were safe and protected from harm... Medicines records showed that they were given as prescribed... We raised this with the registered manager and they immediately sought to rectify this.'
Staff described close team support and pride in working there: 'Staff were extremely vocal about the kindness of each other and how well they worked as a team, led by the registered manager.'
Staffing sufficient with planned levels meeting needs, though last-minute shortages covered by team efforts: 'Staff told us there was enough staff planned on duty. Appreciating last minute shortages, they told us every effort was made to find replacements.'
Staff up to date with mandatory training and regular refreshers: 'Training records showed staff were up to date with their mandatory training and attended regular refresher training to ensure their knowledge and skills were kept updated.'
Staff praised the registered manager as approachable, professional, and passionate: 'The registered manager knows this home inside out and back to front. They are determined to turn this place around.'
Per 2021 comprehensive inspection: Regular varied activities including sensory experiences, group cooking, and one-to-one sessions: 'A varied activity programme was available for people to join in with every day including sensory experiences... We observed a group of people making cheese dough balls.'
No dedicated activities coordinator or specialist programmes, so the role involves mostly routine care with basic group activities from older report.
Per 2021 comprehensive inspection: 'A varied activity programme was available... sensory experiences such as guess the flavour or a mystery box of touch.'
Staffing is adequate but nothing special, with occasional last-minute shortages that everyone pitches in to cover.
Staff told us they thought there was enough staff planned on duty. Appreciating last minute shortages, they told us every effort was made to find replacements to support the home.
Only standard mandatory training and refreshers, no funded qualifications or career development mentioned.
Training records showed staff were up to date with their mandatory training and attended regular refresher training.
AI Generated
Last inspected: June 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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