Last updated: 10 February 2026
"Staff feel supported with good training, positive teamwork and regular activities, but poor risk assessments and ineffective quality checks need attention."
The provider did not always assess risks to ensure people were safe. Risks to people were not always identified and assessments were not always detailed and documented.
One member of staff told us, 'I really enjoy my work. The manager is very supportive, the training is good and the staff work well together.'
Staff told us they felt there were enough staff to meet people's needs safely and management support was always available if needed.
Staff completed training that was relevant to people's needs. Training included safeguarding, medicines management, equality and diversity, diabetes care and epilepsy amongst others.
Systems and processes in place for monitoring the quality and safety of the service were not always effective in identifying the issues and concerns we found at this inspection.
There were regular weekly activities planned which included exercise, film nights, singing, baking, quizzes and bingo.
Risks to residents like seizures, pressure sores, and catheters are not always assessed or documented properly, and medication records have gaps like missing signatures.
A person's care plan stated they had epilepsy and was at risk of seizures. However, there were no risk assessments in place for epilepsy... Medication Administration Records (MARs) were not always signed by 2 staff.
Managers quality checks missed problems with risk assessments, care plans, and medication safety.
Systems and processes in place for monitoring the quality and safety of the service were not always effective in identifying the issues and concerns we found at this inspection.
Staffing is enough for safety but gets busy at mealtimes so less time to chat with residents while helping them eat.
we did observe that staff did not appear to have time to support people with their meals and interact with them at lunchtime in the dining rooms.
AI Generated
Last inspected: March 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp