Last updated: 10 February 2026
"Staff feel supported by fair and approachable managers, but unclean conditions, poor infection control and staffing shortages hold it back."
Systems to support the prevention and control of infection were not robust. Cleaning schedules were observed around the service but were not being followed, completed or effectively monitored. The service was unclean, especially in the communal shower rooms.
Staff told us they enjoyed their jobs and felt supported both professionally and personally by the management team on site. Staff told us, ‘Managers are supportive, their door is always open’ and "I think the management are very fair and I would speak to them about anything."
The provider did not always make sure there were enough qualified, skilled and experienced staff. For example, managers and staff were not clear about the 1:1 support some people were to receive and identify the provision of this support in the records.
Staff supporting people with a learning disability had received e-learning training but we observed staff did not know how to support people competently who live with a learning disability. The support was task focused, and staff did things for people rather than encouraging independence.
The provider’s governance systems were not always effective. Audits were completed monthly by leaders but failed to identify the shortfalls in practices found during our assessment.
The activity team were able to efficiently engage some people in activities such as crafts and board games. Activities were primarily taking place on site but plans were being considered to look at trips out.
The home is unclean with bad infection control, so you could pick up bugs while working there.
The service was unclean, especially in the communal shower rooms. We observed taps and other fittings loosely fitted to the wall allowing ingress of water. This increased the risk of bacteria from forming as these areas could not be cleaned effectively.
Staffing is too low or badly planned, leading to long waits on call bells and confusion over 1 to 1 support.
People told us staff were not always available to answer call bells in a timely way, and we observed people waiting for support. Managers and staff were not clear about the 1:1 support some people were to receive.
Training happens but staff skills are not checked, so gaps show up like poor support for people with learning disabilities.
skills or competency checks with staff were not carried out to assess their knowledge following training. For example, staff supporting people with a learning disability had received e-learning training but we observed staff did not know how to support people competently.
AI Generated
Last inspected: September 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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