Working at Homeacre

Staff knew how to keep people safe and protect them from safeguarding concerns... Staff undertook risk assessments... Medicines were managed and administered safely. Only trained and competent staff administered people's medicines. Regular audits were completed.

Staff felt valued and were provided with the support and guidance to provide a high standard of care and support... Staff had regular handover meetings to discuss people's care and used a communication book.

There were sufficient staff to meet people's needs. The assistant manager told us they had a stable staff base which meant people were supported consistently by staff who knew them well.

Staff told us they had been supported to achieve nationally recognised training certificates... New staff were given a full induction into the service and completed the Care Certificate. Staff received regular supervision and had a yearly appraisal.

Staff felt very supported by the provider and assistant manager, and said they felt they had a good team. One member of staff said, 'We all work really well together as a team, and I can always get in contact with the provider or assistant manager if I need them.'