Last updated: 9 February 2026
"Staff feel supported by management with a stable team and good training, although activities and programmes need improvement."
Staff knew how to keep people safe and protect them from safeguarding concerns... Staff undertook risk assessments... Medicines were managed and administered safely. Only trained and competent staff administered people's medicines. Regular audits were completed.
Staff felt valued and were provided with the support and guidance to provide a high standard of care and support... Staff had regular handover meetings to discuss people's care and used a communication book.
There were sufficient staff to meet people's needs. The assistant manager told us they had a stable staff base which meant people were supported consistently by staff who knew them well.
Staff told us they had been supported to achieve nationally recognised training certificates... New staff were given a full induction into the service and completed the Care Certificate. Staff received regular supervision and had a yearly appraisal.
Staff felt very supported by the provider and assistant manager, and said they felt they had a good team. One member of staff said, 'We all work really well together as a team, and I can always get in contact with the provider or assistant manager if I need them.'
People enjoyed varied pastimes and engaged in meaningful activities. One person told us how they enjoyed doing quizzes... Another person was supported to go into the community independently... links with other services.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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