Working at Home Close
Cow Lane, Fulbourn, CB21 5HB
Operated by Healthcare Homes Group Limited
72 bedsNursing homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Strong safety practices, good training and supportive culture, but no permanent manager and only basic activities hold it back."
Safety & Risk
8/10
✓
2021 targeted inspection: We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively, promoting safety through hygiene practices, and managing infection outbreaks.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: Staff felt very well supported by the provider, the management team and all their colleagues. One external professional said, 'staff are very happy in their work.'
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: There were enough staff to support people's care needs in a timely manner. A person said, 'at times you have to wait as staff are busy with someone else.'
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Processes were in place to ensure that staff received all the training they needed... A member of staff told us, 'Training here is good, there are plenty of subjects including dementia care and medication.'
Management
2/10
✕
Per 2019 comprehensive inspection: There was not a registered manager in post. The previous registered manager resigned from the service in July 2018.
Programmes
4/10
!
Per 2019 comprehensive inspection: Festivals such as Easter, Christmas and Halloween were celebrated... Religious services took place in the service... Links were established with the local community.
Points to consider
No permanent manager in post, so less stability in leadership.
There was not a registered manager in post. The previous registered manager resigned from the service in July 2018.
Only basic activities like festivals and religious services, no coordinator or creative programmes to make the job more varied.
Festivals such as Easter, Christmas and Halloween were celebrated, which helped orientate people to the time of year. Religious services took place in the service for people to attend should they wish to do so.
Staffing is adequate but sometimes you have to wait or staff are busy with others.
If I call for help or ring my call bell one or two staff will arrive quickly to help. Although at times you have to wait as staff are busy with someone else.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews