Working at Holywell House Care Centre

No permanent manager registered with the regulator, so leadership and oversight have gaps.

At the time of our inspection there was not a registered manager in post.

Relies on agency staff to cover shifts while recruiting new permanent workers.

Agency staff were being used whilst the manager completed pre-employment checks for staff who had been offered posts.

Only basic activities like bingo and chair exercises by care staff, no dedicated coordinator yet.

Two activities co-ordinators had been recruited but were not yet in post. Care staff were occupying people's time with things like chair exercises, bingo and singing.