Working at Holywell Home
17 West End Road, Morecambe, LA4 4DJ
Operated by Connor Associates Limited
6 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Strong safety practices and positive staff culture, but limited activities programme and COVID staffing pressures hold it back."
Safety & Risk
8/10
✓
Assured provider was preventing infections, using PPE effectively, accessing testing, managing outbreaks; risks identified and managed, incidents reviewed with lessons shared. Per 2022 and 2019 inspections.
Staff Culture
7/10
✓
Staff told us they were happy working in the home; service had a positive culture that was person-centred, open, inclusive and empowering. Per 2019 comprehensive inspection.
Staffing Levels
5/10
!
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures. Per 2022 targeted inspection; enough suitably qualified staff per 2019.
Training & Dev
6/10
✓
Staff told us they had access to ongoing training and development relevant to their role, including refresher training and updates in specific skills. Per 2019 comprehensive inspection.
Management
6/10
✓
Staff were regularly supported by the registered manager through staff meetings, supervision and appraisals. Per 2019 comprehensive inspection.
Programmes
4/10
!
People were supported to access activities and pastimes of their choice, including annual holidays supported by staff. Per 2019 comprehensive inspection.
Points to consider
No activities coordinator or regular programme, so the role is mostly routine personal care and occasional holiday support.
People were supported to access activities that were made available to them and pastimes of their choice. People told us about their recent holiday they had been on supported by staff.
Staffing is adequate but COVID illness caused pressures that needed special measures to cover.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Only standard training and refreshers, no funded specialist qualifications or career development.
Staff told us they had access to ongoing training and development relevant to their role. This included refresher training and updates in specific skills to meet individual specific needs. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews